Kazi Webasa (Piece Jobs): Terms of Use

Last updated: 10 November 2026

These terms are the rules for using Kazi Webasa at https://kaziwebasa.com and in the Kazi Webasa app. They explain what we do and do not do, how tokens, credits and highlights work, your rights to cancel and get refunds, and how everyone must behave. By using Kazi Webasa you agree to these terms, so please read them. Our Privacy Policy explains how we use your personal information.

1. Who we are

Kazi Webasa (Piece Jobs) is run by Aaron Tech Solutions, a sole trader in the United Kingdom, trading as Kazi Webasa ("we", "us", "our").

Contact us: help@kaziwebasa.com

2. What Kazi Webasa is, and what it is not

Kazi Webasa is an online noticeboard that helps neighbours find each other for small, local "piece jobs", such as cleaning, gardening, flat-pack assembly or moving help.

Kazi Webasa is not an employment agency. It is your responsibility to make sure you have the legal right to offer or take on any piece job you find through this service, and to carry out your own checks where the law or good practice requires them — including for childminders and other childcare services (see section 12).

• Posters post jobs they need doing.
• Helpers browse jobs and use tokens to see a job's contact details and chat with the poster.
• Pros can list a profile in Find a pro, and others can use tokens or credits to see their contact details.

Please understand the following:

• We are not an employer, employment agency, employment business, care agency or introduction agency.
• We are not a party to any job or arrangement between users. Any agreement about the work, the price, the timing and payment is made directly between you and the other user.
• We do not vet, interview, background-check, reference-check or verify any user, job, qualification, licence, insurance or review.
• Nothing on Kazi Webasa means a person or a job has been checked, approved or recommended by us. This includes a ⭐ Promoted label, reviews and any "verified contact" label on a review (which only means the reviewer unlocked that pro's contact details).
• We do not handle payments between users for jobs. You pay each other directly.
• We only provide the noticeboard and the tools for users to find and contact each other. We do not select, supply or assign anyone to a job, and we do not negotiate or manage the work, pay or conditions between you.
• You are not our employee, worker, contractor, agency worker or representative. Using Kazi Webasa does not create an employment or agency relationship between you and us.
• We do not sponsor visas or work permits. We do not check anyone’s right to work, immigration status, identity, qualifications, insurance or criminal-record (DBS) check.
• If you take on work, you must have the legal right to do that work in the place it is carried out. If you engage someone to do work, you must carry out any right-to-work checks and other checks the law requires. We do not do those checks for you.
• For childminders and other childcare or care work, you must also follow section 12. In the UK that includes seeing or holding an enhanced DBS check — the person’s physical enhanced DBS certificate, or a check through the official DBS Update Service. We do not see, check or verify anyone’s DBS.
• You must not use Kazi Webasa to offer, find or carry out illegal work, or work that you or the other person are not legally allowed to do.

3. Who can use Kazi Webasa

You must be 18 or over to use Kazi Webasa. By using it, you confirm you are 18 or over.

If you use Kazi Webasa for a business, you confirm you are allowed to act for that business. Some consumer rights in these terms apply only to consumers (people acting for purposes outside their trade or business).

4. Your data on this device

Until signed-in accounts are available, much of your information (including job drafts, posted jobs, chats and settings) is stored only in your browser on your device. If you clear your browser data or change device, it may be lost, and we cannot recover it. Our Privacy Policy explains this in more detail.

5. What is free

• Posting a job is free.
• Browsing jobs and pros is free.
• Reporting a job, person, review or photo is always free.

6. Tokens

• Helpers use tokens to see a job's contact details and chat with the poster. Tokens are also used to see a pro's contact details in Find a pro.
• The number of tokens a job or pro needs is shown before you confirm. Tokens are only used when you confirm.
• Only a limited number of helpers can unlock each job. When that limit is reached, the job can no longer be unlocked.
• Once you have unlocked contact details, the tokens are used, even if the other person does not reply, the job has gone, or you do not agree terms, except where section 10 says otherwise.
• Tokens are not money. They have no cash value. They cannot be cashed out, sold, transferred to another person, or used anywhere except on Kazi Webasa.
• We may limit how many unlocks you make, to prevent misuse.

7. Token packs and prices

You can buy token packs at these prices: £4.99, £12.99, £29.99 and £64.99. The number of tokens in each pack is shown in the app before you buy.

Prices are set in pounds sterling (GBP). If you choose to see prices in another currency, that figure is approximate only. The amount actually charged, and its currency, is shown on the checkout page before you pay. Your bank may add its own fees for foreign currency payments.

The price you pay is the price shown at checkout.

8. Free monthly credits

• Everyone gets 5 free credits on the 1st of each month.
• Free credits can be used only for the features we say in the app. At the moment, they can be used to see a pro's contact details in Find a pro. When you unlock, free credits are used before purchased tokens.
• Unused free credits expire at the end of the month they were given. They do not roll over.
• Free credits are a free extra. They have no cash value, cannot be transferred, and are not refundable.
• One set of free credits per person per month. Creating extra accounts or using other tricks to get more credits is not allowed.
• We may change or stop free credits. We will tell you in the app before a change takes effect.

9. Highlighting a job

• If you post a job, you can pay to highlight it: £2.99 for 24 hours, £4.99 for 3 days or £9.99 for 10 days.
• A highlighted job is shown near the top of lists for the period you choose, and is always labelled ⭐ Promoted, so other users can see it is a paid promotion. Only a limited number of promoted jobs are shown first in each list.
• The highlight starts once we receive confirmation of your payment, and ends on its own at the end of the period.
• A highlight increases how visible your job is. It does not guarantee views, messages, calls, applications or a hire. Helpers still need tokens to contact you.
• A highlight does not mean we have checked your job. Jobs in childcare, care and other sensitive categories cannot be highlighted.
• If your job is removed for breaking these terms, the highlight ends.

10. Payments, cancellation and refunds

Payments

Payments are processed by Stripe. You pay on Stripe's secure checkout page. We do not see or store your full card details. Tokens or a highlight are added only after Stripe confirms your payment to us.

Countries where paid features are switched off

In some countries paid features are currently switched off and the service is free: you do not need tokens, nothing can be bought and no money is taken. Where card payments are available, prices are shown before you pay.

Your right to cancel (consumers)

If you are a consumer in the UK, the law usually gives you 14 days to cancel a contract for a digital service. But if you ask us to start the service straight away, the rules are different:

• Tokens. You can cancel and get a full refund for a token pack within 14 days of buying it, as long as you have not used any tokens from that pack. If you have used some tokens from the pack, you can get a refund for the unused tokens from that pack (worked out in proportion to the price you paid) if you ask within 14 days. Tokens you have already used to unlock contact details have been supplied in full and cannot be refunded.
• Highlights. A highlight is meant to start as soon as payment is confirmed. If, at checkout, you tick a box asking us to start it straight away and acknowledging that you will lose your 14-day right to cancel once it has been supplied, you cannot cancel for a refund once the highlight period has started. If we do not ask you to tick that box, or you do not tick it, you keep your full 14-day right to cancel.
• Free credits are not paid for, so they are not refundable.

Where we ask you at checkout to agree that the service should start straight away, the acknowledgement will be along these lines:

I want this to start straight away. I understand that once my highlight has started, or once I use tokens to unlock contact details, I lose my right to cancel for that part, and that unused tokens can be refunded if I ask within 14 days of purchase.

When we will refund you

As well as your rights above, we will refund you:

• the tokens used to unlock a job, if we remove that job as fake, unsafe or in breach of these terms;
• the price of a highlight, if a technical fault on our side or a payment error stopped it running, or if we remove the job before the highlight starts;
• the purchase price of unused tokens, if we close your access to Kazi Webasa through no fault of yours.

Refunds go back to the card you paid with, normally within 14 days of us agreeing the refund. Your bank may take a few more days to show it.

How to ask for a refund

Email help@kaziwebasa.com with the date and amount of your purchase (your Stripe receipt helps) and the reason. Please contact us before raising a dispute with your bank, so we can try to sort it out quickly.

Your legal rights

Nothing in these terms affects your legal rights as a consumer, including your rights under the Consumer Rights Act 2015 if a digital service is not supplied with reasonable care and skill or as described. For more information, visit Citizens Advice: https://www.citizensadvice.org.uk.

11. No guarantees between users

We do not guarantee, and are not responsible for:

• that a job is real, available, legal or as described;
• that a helper or pro is who they say they are, or is skilled, qualified, licensed, insured or safe;
• the quality, safety or completion of any work;
• that anyone will reply, turn up, do the work or pay;
• any payment, deposit or price agreed between users.

Stay safe:

• Chat in the app first. Take care when you share your phone number or address.
• Never pay money to get a job, and be wary of anyone asking for a deposit or upfront payment.
• Check ID, references, qualifications and insurance yourself.
• For gas work, use only a Gas Safe registered engineer (UK). For electrical work, use a suitably qualified electrician. Other trades and other countries have their own rules.
• Meet safely, and tell someone you trust where you are going.
• Use the Report button if something feels wrong.

12. Safeguarding: childcare, care for older or vulnerable people, and work involving under-18s

Some job categories involve looking after children, older people or vulnerable adults, or working with people under 18 (for example babysitting, school-run help, nanny cover, tutoring, or elderly companion and care visits). Please read this section carefully.

• We are not a childcare provider, nanny agency, care agency or tutoring agency. We are not registered with Ofsted, the Care Quality Commission or any equivalent body in any country, and we do not provide care.
• We do not carry out DBS checks, police checks or any equivalent checks. We do not check identity, references, qualifications, registration or right to work.
• No one on Kazi Webasa is "verified", "checked", "approved" or "safe" because they are on Kazi Webasa. Do not rely on anything in the app as a safety check.
• If you are arranging care, you are responsible for making all the checks the law requires and that a sensible person would make. In the UK, before any work begins you must ask to see a valid enhanced DBS check: either the person’s physical enhanced DBS certificate, or a check through the official DBS Update Service (online). We do not see, check or verify it. You should also check identity and references, and Ofsted or other registration where the law requires it. Outside the UK, ask for the equivalent checks in your country. For example, in England, people paid to look after children under 8 for more than 2 hours a day usually need to be Ofsted-registered. Rules differ in Scotland, Wales, Northern Ireland and other countries.
• If you are offering care, you must, in the UK, hold a valid enhanced DBS check (a physical enhanced DBS certificate, or a check available through the official DBS Update Service online) and be ready to show it before work begins. You must also have any registration, training and insurance the law requires for that work, and be honest about all of them. Outside the UK, you must have the equivalent checks your country requires.
• Do not include a child's name, photo, address, school, nursery or any other detail that could identify a child in a job, profile, photo, review or chat. Give these details only directly to a person you have checked and chosen.
• Childcare, care and other sensitive jobs cannot be highlighted, and may be excluded from alerts.
• Report suspected harm. If you think a child or vulnerable adult is at risk, tell the police (999 in an emergency in the UK) or your local council's children's or adult social care team, and also report it to us using the Report button or help@kaziwebasa.com.
• We may remove these jobs or categories, limit them, or suspend users, at any time, to protect people.

13. Rules for using Kazi Webasa

You can only post jobs in the country you are in when posting.

You must not use Kazi Webasa to post, send or do anything that:

• is illegal, or asks someone to do illegal work, or work they are not legally allowed to do;
• is a scam, a fake or misleading job, a pyramid scheme, or asks people to pay to get work;
• involves any sexual content involving children. We have zero tolerance. We will remove it, suspend the user and report it to the police and other relevant bodies;
• offers or asks for sexual services or adult content, or uses "companion" or similar jobs as a cover for them;
• is hateful, threatening, abusive, harassing or bullying;
• discriminates against anyone because of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation, unless the law allows it (for example, some personal care roles);
• pretends to be someone else, or uses someone else's details or photos;
• includes other people's personal details without their permission, or a child's identifying details;
• contains spam, chain messages, advertising for unrelated products or links to harmful sites;
• uses unlocked contact details for marketing, spam, resale, or anything other than the job or service it was unlocked for;
• copies, scrapes, crawls or bulk-collects data from the service, or uses bots or automated tools without our written permission;
• tries to get around the token system, payment, limits or security, or to harm or overload the service;
• uses multiple accounts or devices to get extra free credits, or abuses chargebacks or refunds;
• infringes anyone's copyright, trade mark or other rights.

14. Reporting, removing content and suspending access

Use the Report button on a job, pro, review or photo, or email help@kaziwebasa.com, if you see something that breaks these terms or worries you. Reporting is free.

A report about a job may currently stay on your device only (the app will tell you if that is the case). If the matter is serious or urgent, please also email help@kaziwebasa.com so we actually receive it.

We may, without notice where reasonable:

• remove or hide any job, profile, review, photo, message or other content;
• stop a job from being unlocked or highlighted;
• limit, suspend or end your access to Kazi Webasa;
• remove tokens or credits obtained by fraud or misuse;
• pass information to the police or other authorities.

We will do this if we reasonably believe it is needed to keep people safe, follow the law, or enforce these terms. If we close your access for breaking these terms, unused tokens may be lost. If we close it through no fault of yours, section 10 explains your refund.

We do not check all content before it appears, and we cannot promise to find all harmful content.

15. Content you post

• You keep ownership of what you post (such as job text, profile text, reviews and photos).
• You give us a non-exclusive, free, worldwide licence to store, copy, display and adapt it (for example, to resize a photo) so we can run and promote the Kazi Webasa service. This licence ends when your content is removed from the service, except for copies we must keep for legal or safety reasons.
• You confirm that you own or have permission to use everything you post, and that it is accurate and follows these terms.
• Do not upload photos of other people without their permission, and never photos of children.

16. Our content and photos

The Kazi Webasa name, logo, app design and text belong to us or our licensors. You may use the service for its normal purpose, but you must not copy or reuse them without our permission.

Some stock photos on the site come from Pexels and are used under the Pexels licence. We do not own them, and they do not show our users.

17. Availability and changes to the service

Kazi Webasa is a new service and is still being developed. We will try to keep it running, but it may sometimes be unavailable, slow or have faults. We may change, add or remove features. If a change takes away something you have paid for and not yet used, we will refund you for it.

18. Our responsibility to you

What we are responsible for. If we break these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill. Loss or damage is foreseeable if it is obvious it will happen, or if both of us knew it might happen when you started using the service.

What we do not exclude. Nothing in these terms limits or excludes our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• your legal rights as a consumer; or
• anything else that UK law does not allow us to limit or exclude.

What we are not responsible for. As far as the law allows, we are not responsible for:

• anything a user says, does or fails to do, including any injury, loss, damage, theft, unpaid work, poor work, or dispute between users;
• any job or arrangement between users, which is entirely between them;
• business losses (such as loss of profit, income or business opportunity), if you use Kazi Webasa for a business;
• losses caused by events outside our reasonable control;
• information that is lost because it was stored only in your browser.

Limit. As far as the law allows, our total responsibility to you for anything else arising from your use of Kazi Webasa is limited to the greater of the amount you paid us in the 12 months before the problem, or £100.

19. Disputes between users

If you have a dispute with another user, please try to sort it out directly with them. We are not able to decide disputes between users, but please report anything that breaks these terms or puts anyone at risk.

20. Complaints

If you have a complaint about Kazi Webasa, email help@kaziwebasa.com. We will try to reply quickly and put things right.

21. Changes to these terms

We may update these terms from time to time, for example when we add signed-in accounts, alerts or new features, or when the law changes. We will change the "Last updated" date at the top, and if a change is important, we will tell you in the app before it takes effect. The terms in force when you made a purchase apply to that purchase.

22. Other legal points

• If a court decides any part of these terms cannot be enforced, the rest still applies.
• If we do not enforce our rights straight away, we can still enforce them later.
• These terms are between you and us. No one else has rights under them.
• We may transfer these terms to another business, such as a company set up to run Kazi Webasa. We will tell you if this happens, and it will not reduce your rights.

23. Law and courts

These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you are a consumer living in Scotland or Northern Ireland, you can also bring proceedings in your local courts, and you keep the protection of any mandatory laws of the part of the UK where you live.

24. Contact us

Aaron Tech Solutions, a sole trader, trading as Kazi Webasa Email: help@kaziwebasa.com Website: https://kaziwebasa.com